All goods are manufactured and printed to custom specifications on order therefore no returns are allowed.
We will send you a layout/proof, depicting your artwork, which you will have to review and approve/sign off before production of your order will commence – a 50% minimum deposit must be paid and reflected in our account before production will commence as well.
Please review artwork proofs carefully for design, spelling and colour errors, Budget Branding CANNOT be held liable if the approved artwork is not correct.
Once artwork is approved, unless the product we deliver is different from the signed proof, Budget Branding CANNOT be held liable for any claims by the customer that the products are not acceptable.
If the delivered products differ from the signed proof, due to a provable error on the part of Budget Branding, we will correct the error and reprint the order as required.
Please check your order immediately upon delivery/collection.
Please notify us in writing within a maximum of 7 days of delivery/collection should your product be faulty, failure to do so will be seen as acceptance of the order and the supplied products will be deemed to be in order. No claims will be processed after this time period has passed.
Cancellation of orders
Receipt of deposit is regarded as confirmation of your order.
A 25% cancellation fee will be charged on confirmed orders if the order is cancelled before printing has commenced.
If printing has commenced, a 100% cancellation fee will be charged in lieu of the components used.
If a refund is warranted:
Payments via credit card will be refunded to the card that the transaction was processed on ONLY.
Payments via EFT will require a bank confirmation letter as well as the contact information of the account holder. Once these are received and confirmed, an eft will only be made into the account from which the original payment was made.