- All goods are manufactured and printed to custom specifications on order, therefore no returns are allowed.
- We will send you a layout/proof depicting your artwork, which you will have to review and approve/sign off before production of your order will commence. A 50% minimum deposit must be paid and reflected in our account before production will commence.
- Please review artwork proofs carefully for design, spelling and colour errors. Flagman CANNOT be held liable if the approved artwork is not correct.
- Once artwork is approved, unless the product we deliver is different from the signed proof, Flagman CANNOT be held liable for any claims by the customer that the products are not acceptable.
- If the delivered products differ from the signed proof due to a provable error on the part of Flagman, we will correct the error and reprint the order as required.
- Please check your order immediately upon delivery/collection. Please notify us in writing within a maximum of 7 days of delivery/collection should your product be faulty. Failure to do so will be seen as acceptance of the order and the supplied products will be deemed to be in order. No claims will be processed after this time period has passed.
Cancellation of orders
- Receipt of deposit is regarded as confirmation of your order.
- A 25% cancellation fee will be charged on orders cancelled after the deposit has been received and before artwork approval.
- Orders cannot be cancelled once artwork has been approved and production has commenced.
Contact
For any queries regarding this policy, email sales@flagman.co.za or call 010 500 7333.